ADEK Customer Happiness Charter

ADEK Customer Happiness Charter

This charter outlines the core responsibilities of our customer happiness team and customers, ensuring a seamless and positive experience. It also reaffirms our commitment to acknowledge and actively leverage our customers' feedback. By incorporating invaluable suggestions, we are dedicated to the ongoing improvement of our service efficiency and effectiveness, ensuring that we consistently meet and exceed their expectations. 

Our Values

Dutiful: It is our honor and our privilege to serve our valued stakeholders and Abu Dhabi by making a difference. Their interests, safety, and needs always come first and will never be compromised. We will always strive for first-rate and best-fit standards and we will provide any support or resources possible. 

Clear: We always communicate in a respectful, open, and transparent manner. Our word is our bond; we act fairly, and we make decisions based on honesty, integrity, and ethical business practices. We always take responsibility for our decisions and actions by proactively holding ourselves and each other accountable for doing what we say we will do.

Collaborative: We form long-lasting relationships built on foundations of trust and respect. Our success stems from working together and appreciating each other’s unique contributions to joint solutions. We create a productive environment that promotes mutual understanding and brings us fulfillment when we achieve our team goals.

Bold: We break ground with new ideas, standards, and service offerings to ensure the Abu Dhabi educational landscape remains at the forefront of global peers. In our quest for continuous improvement and innovation, we are empowered to courageously challenge the status quo, and propose innovative solutions.

Impactful: We aim to improve stakeholder benefits in everything we do by tirelessly focusing on bettering our performance and results. We meet our shared objectives with a sense of urgency and direct our commitment to continuous improvement and innovation toward what truly matters for delivering quality education.

What you can expect from us

  • Commitment to treating you with friendliness, courtesy, and professionalism.
  • Consistency and fairness in all our communications.
  • Integrity and accountability in our operations.
  • Clarity about the services you are interested in.
  • Prompt responsiveness to your phone calls, letters, emails, and on-site visits during business hours.
  • Confidentiality in handling your information and documentation.
  • Consistency in the availability, accessibility, and up-to-date information.
  • Continuous improvement and enhancement of our operations based on your feedback. 

Upholding high service standards and facilities to meet our customers’ expectations of the services provided.

What we expect from you

  • Fair treatment of our staff with courtesy and respect.
  • Provision of up-to-date information to facilitate the completion of the requested service(s).
  • Timely submission of all necessary supporting documents.
  • Timely responsiveness to inquiries from our employees.
  • Participation in our regular satisfaction surveys.

Feedback and contact information

Your opinions and feedback are highly valued by the Abu Dhabi Government. All suggestions to enhance service efficiency and effectiveness are welcome through Abu Dhabi Government via the following channels: